functional reciprocity

just got out of a manager meeting. i think the only difference between us managers & our workers- is that we use big words in our meetings, so we can feel smart (ouch!). one of my fellow managers said something that made me laugh- i tried really hard not to show how much i was laughing. i was talking to her about improving our service to our customers & in return the customer would respond in a better way toward us (the company). she agreed w/ my comment by stating that "functional reciprocity" should be high on our taskers. i was thinking the whole time that it was a basic principle: treat others like you want to be treated.

here's the defs of the words she used:
Capable of performing; operative (functional) & a mutual or cooperative interchange of favors or privileges (reciprocity). so, this is what she was trying to say w/ two big words that made us all laugh: we need to be capable of performing mutual/cooperative interchanges of favors/services. so, do we need to be capable of reciprocation first, prior to trying or giving it? how does one become capable of returning something for something? can these be done w/o the baseline of Jesus Christ? how might reciprocation look w/o love?